Tier 1 NOC Technician, Monitoring and Maintenance

Classification: Exempt

ANS Advanced Network Services, a rapidly growing telecommunications construction and specialty installations firm based in Albany, NY, has an opening Monitoring & Maintenance Group for a Tier 1 Engineer/Technician. The candidate will be focused on supporting the growing of this group including its product and service offerings.

This is an exciting opportunity to join a growing line of products and services that are key to the successful delivery of the network monitoring and maintenance service-piece. From supporting today’s legacy and 4G systems, to learning the newest DAS (Distributed Antenna System) platforms and transitioning to supporting 5G networks, there is a great deal of opportunity and growth within this role.

Position Requirements

Candidate should have:

  • Hands-on ticket management experience and/or customer network support experience.
  • Knowledge of project documentation (project meetings, contracts, change orders, etc.).
  • Experience with workflows, managing ticket processes, and creating/tracking documentation.
  • Experience interfacing with internal and customer stakeholders as needed to address issues or find solutions.
  • Ability to understand network diagrams.
  • Excellent communication/problem-solving skills.
  • Effective follow-up skills.
  • Strong sense of urgency in dealing with client issues.
  • Ability to drive issue through to resolution.
  • Ability to develop productive working relationships with cross-functional teams.
  • Ability to be a self-starter.
  • Ability to learn and retain industry technical information relating to in-building wireless and telecommunications.
  • Ability to be flexible in scheduling to support a rotating schedule of weekend coverage.
  • General working knowledge of MS Office, Outlook, and cloud-based management tools.
  • Experience with IP routing protocols and IP network products preferred.
  • Experience with; Unix, Linux, Red Hat, SQL, PHP, Free BSD, VB Scripting preferred.
  • Working Knowledge of Network and Server Equipment (i.e., Cisco, Foundry, HP, etc.) preferred.
  • Experience in network technology solutions preferred.
  • Experience in a Help Desk or Technical Support environment preferred.

Job Responsibilities:

  • Monitoring, maintaining, and resolving issues with networked communications equipment.
  • Administer and monitor system availability and performance tools.
  • Perform equipment checks remotely using monitoring tools in accordance with established policies and procedures.
  • Isolate and identify cause of faults for network related issues.
  • Assess impact to network/service, resulting impact to customers, and escalate appropriately.
  • As a team member, work to meet or exceed service level targets.
  • Solve, document and when required, escalate issues.
  • Update and create internal tickets and/or documentation.

Position Details

  • Employment Status: Full time salaried position.
  • Travel requirement: Work is primarily remote with travel as needed to Regional Office locations and to service area’s will be required to support contracts and initiatives
  • Education requirement: Degree in technology, engineering, or similar preferred with exceptions concerning an equivalent combination of education and telecommunications on-the-job experience.
  • Experience requirement: Minimum of 2-5 years of engineering with displayed and recognized technical telecommunications familiarity.
  • Experience preferred: Telecommunications equipment, engineering/design and technical knowhow related but not limited to – DAS, Small Cell, Cell tower and Rooftop builds. Minimum of 2 years working at or with a telecom NOC, call center or general technology support group/system. Understanding and flexibility with 24/7/365 NOC support.

Discloser: This job description is intended as a summary of the primary responsibilities and qualifications for this position and is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required. Duties, responsibilities and activities may change at any time, with or without notice.

Apply Today

ANS is constantly on the lookout for well-rounded, highly skilled individuals. If you have been looking for a challenging career opportunity and a stimulating work environment, please fill out the general resume submission form below. We will respond to you within a timely fashion.